Frequently Asked Questions
Find answers to common questions about CatalystWells, our features, security, and how we can help your school thrive.
General Questions
Unlike traditional ERPs that just record data, CatalystWells is an AI-first 'School Operating System'. It actively analyzes data to provide predictive insights on student wellbeing and academic performance. It also includes a built-in digital classroom suite (Luminex Live) and is designed to work seamlessly on low-bandwidth networks.
Yes, CatalystWells is designed to scale. It offers tailored plans for single independent schools as well as large multi-campus institutions. Small schools benefit from the same enterprise-grade features, security, and AI capabilities without the complexity of traditional enterprise software.
Implementation time varies by school size, but our streamlined onboarding process typically gets a school up and running in 1-2 weeks. This includes data migration, staff training, and system configuration. We provide a dedicated implementation specialist to guide you through every step.
Yes, CatalystWells provides a dedicated mobile-friendly portal for parents. They can view their child's attendance, academic progress, wellbeing reports, fee status, and communicate directly with teachers and school administration.
Features & Capabilities
The Predictive Intelligence Engine™ is our proprietary AI technology that analyzes over 200 data points (attendance, grades, behavioral notes, etc.) to identify trends. It helps educators spot at-risk students early and provides actionable insights to improve student outcomes.
Yes, CatalystWells includes 'Luminex Live', a comprehensive digital classroom and learning suite. It allows teachers to conduct live classes, share resources, assign homework, and track student engagement, all integrated within the main platform.
Our mobile app and desktop interface are built with 'offline-first' architecture. Key data is cached locally, allowing staff to take attendance or view schedules even without an active internet connection. Data automatically syncs when connectivity is restored.
Absolutely. CatalystWells offers a flexible report card builder that supports various grading systems (CBSE, ICSE, IB, Cambridge, State Boards). You can customize the layout, grading scales, and include qualitative remarks.
Technical & Security
Data security is paramount. We use bank-grade 256-bit encryption for data in transit and at rest. Our platform is hosted on secure cloud infrastructure with regular automated backups. We are GDPR compliant and implement strict role-based access controls.
No, CatalystWells is a cloud-based solution. You don't need to buy or maintain any special servers. It works on standard computers, laptops, tablets, and smartphones that you likely already have.
Yes, we support integration with most standard biometric attendance devices and RFID systems. Our team can assist with configuring these integrations to sync attendance data directly into the platform.
Your data is yours. We provide easy-to-use export tools that allow you to download all your information (student records, grades, attendance) in standard formats at any time. We believe you should stay because you love the product, not because your data is locked in.
We offer 24/7 technical support via email, chat, and phone. Our dedicated support team is trained to resolve issues quickly to ensure your school operations never stop.
Pricing & Support
Our pricing is transparent and based on the number of students. We offer flexible annual and monthly plans. Please visit our Pricing page or contact our sales team for a customized quote tailored to your institution's needs.
No, we believe in transparent pricing. Our standard implementation includes setup, training, and basic data migration. Any optional advanced customizations or hardware integrations would be discussed upfront.
Yes, we are completely transparent. You can create a school account instantly and use the platform with up to 75 students completely free during the trial. This includes full access to all features, allowing you to test the system with a real classroom before making any commitment.
No. You can add unlimited teachers, administrators, and parents at no extra cost. We only charge based on the number of students, ensuring your whole community can stay connected.